General Terms & Conditions

Studio Sintel
(the “Terms”)

1. Identity of the Company

Studio Sintel
Steendam 110, 9000 Gent, Belgium
Email: info@studiosintel.be

(“Studio Sintel”, “we”, “us”)

These Terms govern the relationship between Studio Sintel and its clients (“Client”, “you”).

2. Scope of Application

These Terms apply to all services, products, bookings and purchases made with Studio Sintel, both online and in-studio.

By purchasing or attending a class, workshop or service, you confirm that you have read and accepted these Terms.

3. Services and Products

Studio Sintel offers:

  • Drop-in classes (single session)

  • Class packs (fixed number of sessions with expiry)

  • Memberships (recurring monthly subscriptions)

  • Workshops & events

  • Retail products (e.g. towels, merchandise)

Activation

  • Class packs activate upon first booking

  • Memberships activate on the purchase date

Age

Classes are open to clients aged 16 and above

4. Prices and Payment

  • All prices are in EUR and include VAT

  • Payment is due at the time of booking or purchase

  • Accepted payment methods are those available via the website/app or at the studio

Memberships

  • Memberships renew automatically on a monthly basis

  • Cancellation must be done at least 7 days before renewal

Failed payments

Studio Sintel reserves the right to:

  • retry payments

  • temporarily suspend access

  • cancel the membership

5. Right of Withdrawal (Online Purchases)

In accordance with Belgian consumer law, you have the right to withdraw from an online purchase within 14 days, without giving a reason.

Exceptions:

This right does not apply to:

  • services already used (e.g. attended classes)

  • bookings with a fixed date (e.g. workshops)

  • activated memberships or class packs

To exercise this right, contact: info@studiosintel.be

Refunds will be processed within 14 days via the original payment method.

6. Booking and Cancellation Policy

Booking

All classes must be booked via the website or app.

Check-in

  • Please arrive at least 5 minutes before class

  • Late entry is not allowed

Cancellation

  • Classes must be cancelled at least 12 hours in advance

Late cancel / No-show

  • The session will be deducted from your pack or membership

  • No refunds or credits will be given

7. Studio Rules

To maintain a high-quality experience:

Conduct

  • Respect other clients and instructors

  • Phones must be on silent

  • No filming or photography without permission

Hygiene & Equipment

  • Clean equipment after use

  • Return all props to their place

  • Wear appropriate attire

  • For hygiene reasons, a towel is required during every class

Footwear

  • No outdoor shoes in the studio

  • Shoes must be removed upon entry

Personal belongings

  • Studio Sintel is not responsible for loss, theft or damage

8. Health and Liability

By participating in classes:

  • You confirm you are physically fit to participate

  • You participate at your own risk

  • You acknowledge that classes may take place in a heated environment, which can increase physical intensity

  • Studio Sintel is not liable for injuries unless caused by gross negligence

We recommend consulting a doctor if you have any medical conditions or concerns.

9. Schedule Changes and Cancellations

Studio Sintel reserves the right to:

  • change the schedule

  • replace instructors

  • cancel classes if necessary

If a class is cancelled by us:

  • you will receive a credit or alternative booking

10. Suspension Policy (Memberships)

  • One suspension per year

  • Minimum: 1 week

  • Maximum: 2 weeks

Medical suspension

  • Up to 2 months with medical certificate

Requests must be sent via email before the suspension period starts.

11. Retail Products

  • Retail products may not be returned once used

  • For hygiene reasons, items such as towels are non-returnable unless defective

  • Defective products must be reported within 7 days of purchase

12. Personal Data

Personal data is processed in accordance with our Privacy Policy, available on our website.

13. Force Majeure

Studio Sintel is not liable for delays or failure due to events beyond reasonable control (e.g. pandemics, strikes, technical failures).

14. Transferability

  • Memberships and class packs are personal and non-transferable

15. Applicable Law

These Terms are governed by Belgian law.

In case of disputes:

  • Parties will first attempt amicable resolution

  • Failing that, disputes fall under the competent courts of Gent